Writing

Writing

Practical notes on UX, content strategy and information architecture, and what actually helps customers get things done.

Get new posts by email

Occasional and practical. Subscribe and I’ll send the Clarity Playbook to start.

New posts in your inbox. No spam, unsubscribe anytime.

Latest

October 19, 2026

Web content strategy vs. content design for apps: More similarities than differences?

People don’t always start where you expect. On both websites and apps, what matters is helping customers know where they are and what to do next.